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Division of Information Management

Sam Olson

Customer Service Manager

City-County Building, Room 524
210 Martin Luther King Jr Blvd
Madison, WI 53703
Phone: (608) 283-2970

Marvin Klang

Technical Services Manager

City-County Building, Room 524
210 Martin Luther King Jr Blvd
Madison, WI 53703
Phone: (608) 266-4392

Jon Hatley

Interim Applications Manager - Services

City-County Building, Room 524
210 Martin Luther King Jr Blvd
Madison, WI 53703
Phone: (608) 266-4160

John Mueller

Interim Applications Manager - Support

City-County Building, Room 524
210 Martin Luther King Jr Blvd
Madison, WI 53703
Phone: (608) 266-9047

Description

The Division of Information Management is comprised of a small, dedicated staff of 33 employees who service the technology needs of 2,500 government employees. This staff provides information services which improve service quality and efficiency of all County departments. The staff are structured into three teams, applications, technical systems, and the help desk.

Application Team

The Application Team of Information Management designs, develops, tests, and maintains all of the in-house County applications and websites. The team's highly skilled staff design and develop applications and websites in the latest Microsoft technologies including C#, VB.Net, ASP.Net, AJAX, XML, and SQL. This team's responsiblilities also include management, administration and maintainance of third-party and contractor developed systems.

Technical Systems

The Technical Systems team designs, implements and supports the County network infrastructure that includes all systems level Microsoft and Unix server support, Firewall/Internet/e-mail Security systems, VMware Virtual sever / workstation systems, Citrix application delivery systems, 911 Public Safety application and systems support, Email / Archive systems, Storage Area Network / Backup, PC workstations / terminal support, VOIP (Voice over IP) and Video Conferencing as well as supporting over 100 PC based application systems. This team highly skilled technical staff work in conjunction with the application and help desk teams in providing consistent and valuable service.

Help Desk

The Dane County Help Desk is an integral part of the Technical Systems Team, providing front-line support for all application and technical issues. The primary responsibility of the Help Desk is to respond to requests for assistance from over 2000 users. Staff assigned to the Help Desk respond to an average of 100+ calls and emails per day. The Help Desk handles a wide range of problems dealing with a variety of software and hardware. The largest categories of calls deal with problems with related to security, email, printing, hardware, and remote connectivity. The Help Desk resolves about 80% of the problems internally with the remainder assigned as work orders to other technical staff. Other Help Desk responsibilities include:

  • Configuring and installing PC’s, laptops, windows based terminals and printers
  • Scheduling and coordinating installation and repair of equipment
  • Network security administration
  • Configuring and instructing clients and resolving issues relating to remote network access

Resources

 ADA Committee Schedule Minutes & Agendas Code of Ordinances Feedback Phone / Email Search